Contracts Finder (UK below-threshold and wider public-sector notices)
Council Tax Call Handlers
- Title
- Council Tax Call Handlers
- Stage
- award
- Buyer
- LONDON BOROUGH OF NEWHAM
- Buyer id
- GB-LAE-NWM
- Status
- complete
- Category
- services
- CPV
- 79500000
- CPV in words
- Office-support services
- Estimated value
- 325022.8
- Currency
- GBP
- Released
- 2026-10-05T13:11:51+01:00
- Tenders close
- 2026-08-05T12:00:00+01:00
- Contract starts
- 2026-09-01T00:00:00+01:00
- Contract ends
- 2027-03-31T23:59:59+01:00
- Procedure
- Call-off from a framework agreement
- Description
- The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
- Open Contracting ID
- ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6
Where this comes from
- Register
- Contracts Finder (UK below-threshold and wider public-sector notices)
- Publisher
- UK Cabinet Office, Contracts Finder
- File
- pages.json
- sha256
- d7950aee7d9b
- Size
- 280574 bytes
- Published
- 2026-10-05
- Read
- 2026-10-06T03:36:53.551Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-18
Open Government Licence v3.0, per the service's API documentation: free reuse with attribution.
Cite as
Contracts Finder (UK below-threshold and wider public-sector notices) (UK Cabinet Office, Contracts Finder), pages.json, sha256 d7950aee7d9b, published 2026-10-05