Contracts Finder (UK below-threshold and wider public-sector notices)
Provision of Genesys Cloud Contact Centre
- Title
- Provision of Genesys Cloud Contact Centre
- Stage
- award
- Buyer
- Department for Business and Trade
- Buyer id
- GB-CFS-308315
- Status
- complete
- Category
- services
- CPV
- 64220000
- CPV in words
- Telecommunication services except telephone and data transmission services
- Estimated value
- 322687
- Currency
- GBP
- Released
- 2026-09-22T09:48:03+01:00
- Tenders close
- 2026-08-26T17:00:00+01:00
- Contract starts
- 2026-08-27T00:00:00+01:00
- Contract ends
- 2027-09-01T23:59:59+01:00
- Procedure
- Call-off from a framework agreement
- Description
- Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.
- Open Contracting ID
- ocds-b5fd17-1f9f5e8c-272d-42d9-9309-54b91a3eb30c
Where this comes from
- Register
- Contracts Finder (UK below-threshold and wider public-sector notices)
- Publisher
- UK Cabinet Office, Contracts Finder
- File
- pages.json
- sha256
- 9eef7d9a9a44
- Size
- 7175467 bytes
- Published
- 2026-10-03
- Read
- 2026-10-04T17:37:30.164Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-18
Open Government Licence v3.0, per the service's API documentation: free reuse with attribution.
Cite as
Contracts Finder (UK below-threshold and wider public-sector notices) (UK Cabinet Office, Contracts Finder), pages.json, sha256 9eef7d9a9a44, published 2026-10-03