Fuel Poverty and Energy Affordability

Title

Fuel Poverty and Energy Affordability

Stage

award, contract

Buyer

Wales & West Utilities Limited

Buyer id

GB-COH-05046791

Status

complete

Category

not on file

CPV

not on file

CPV in words

not on file

Estimated value

not on file

Currency

not on file

Released

2026-07-29T09:43:17+01:00

Tenders close

not on file

Contract starts

not on file

Contract ends

not on file

Procedure

Direct award

Description

This project will build on the long-standing approach to delivering trusted, high quality in-person energy support for communities across Devon and Torbay. Through this programme, ECOE Advice will ensure that vulnerable customers continue to receive timely, practical assistance, including carbon monoxide safety guidance and early conversations that support the transition to a net zero future. Support will be delivered through the following ways: - Home visits. - Hub drop-ins - Energy Advice Centres. - Community events and specialist clinics. Maintaining leased premises in Exeter and Paignton ensures that accessible, face-to-face support remains available in areas of greatest need. These sites enable customers who do not wish to receive home visits to seek help locally, improve response times and increase the number of households we can support efficiently. Alongside face-to-face delivery, the project will provide tailored household support including carbon monoxide safety, Priority Services Register engagement, personalised energy efficiency advice and energy triage. Advisors will also support access to emergency provision, keep-warm resources and onward referrals, including Fire and Rescue Service visits and gas safety interventions where required. To maximise the impact of this project, ECOE Advice will recruit four 0.4 FTE roles - a Data Lead a Well in the Home Health Energy Advisor, a People and Culture Lead, and an Income Generation Lead - alongside a 0.2 FTE Fuel Poverty Client Coordinator. Benefits include: - Access to trusted, in-person and community-based energy advice. - Improved energy efficiency, reduced fuel poverty and safer, warmer homes. - Strengthened referral pathways and faster response times. - Better data integration enabling earlier identification of vulnerability. - Enhanced financial resilience and improved household wellbeing. - Improved physical and mental wellbeing.

Open Contracting ID

ocds-h6vhtk-06ada4

• WALES & WEST UTILITIES LIMITED (company), by buyer id · uk companies house, read 2026-10-04
• SUSTAINABLE COMMUNITY SOLUTIONS LIMITED (company), by the party id in the notice · uk companies house, read 2026-10-04

Cite as

Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04

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