Find a Tender (UK above-threshold notices)
Out of Hours Contact Centre Services
- Title
- Out of Hours Contact Centre Services
- Stage
- award, contract
- Buyer
- THE GUINNESS PARTNERSHIP LIMITED
- Buyer id
- GB-COH-IP031693
- Status
- complete
- Category
- not on file
- CPV
- not on file
- CPV in words
- not on file
- Estimated value
- not on file
- Currency
- not on file
- Released
- 2026-08-05T10:23:00+01:00
- Tenders close
- not on file
- Contract starts
- not on file
- Contract ends
- not on file
- Procedure
- Open procedure
- Description
- The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
- Open Contracting ID
- ocds-h6vhtk-05f4dc
Where this comes from
- Register
- Find a Tender (UK above-threshold notices)
- Publisher
- UK Cabinet Office, Find a Tender Service
- File
- pages.json
- sha256
- 3fa091d38652
- Size
- 161019250 bytes
- Published
- 2026-10-04
- Read
- 2026-10-04T16:42:17.160Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-12
Open Government Licence v3.0, per the service's terms page: free reuse with attribution.
Cite as
Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04