Horizon Replacement Services - Replacement Service Provider

Title

Horizon Replacement Services - Replacement Service Provider

Stage

award, contract

Buyer

Post Office Limited

Buyer id

GB-COH-02154540

Status

complete

Category

not on file

CPV

not on file

CPV in words

not on file

Estimated value

not on file

Currency

not on file

Released

2026-09-25T11:37:58+01:00

Tenders close

not on file

Contract starts

not on file

Contract ends

not on file

Procedure

Competitive flexible procedure

Description

This UK 7 Contract Details Notice concerns the conclusion of the Lot 2 contract only. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The supplier will provide the software, associated support and maintenance services, software updates, security management and continuous optimisation services necessary to support Post Office Limited's branch operations and the delivery of Horizon Replacement Programme outcomes. Physical deployment of technology to branches is not included The contract includes the ability for Post Office Limited to commission additional services, enhancements and related deliverables through established contractual mechanisms where required to support future business needs and service developments Lot 2 requires the supplier to: - provide and maintain a cloud-based commercial off-the-shelf EPOS platform delivered as SaaS; - configure the solution to meet Post Office Limited's business and operational requirements; - provide ongoing application support, maintenance, service management and incident resolution; - deliver software updates, security patches, product enhancements and continuous improvement activities; - support integration with associated Horizon Replacement Programme services and third-party systems where required; - provide environment management, monitoring, reporting and operational performance management; and - support adoption, optimisation and future service developments throughout the contract term. The Contract value is £141,000,000 excluding VAT, for an initial 10 year term. The Authority may extend the contract up to two times at its discretion, and in each case for an additional year.

Open Contracting ID

ocds-h6vhtk-050efb

• POST OFFICE LIMITED (company), by buyer id · uk companies house, read 2026-10-04

Cite as

Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04

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