Financial Inclusion Service

Title

Financial Inclusion Service

Stage

award, contract

Buyer

LONDON & QUADRANT HOUSING TRUST

Buyer id

GB-COH-IP030441

Status

complete

Category

not on file

CPV

not on file

CPV in words

not on file

Estimated value

not on file

Currency

not on file

Released

2026-07-07T17:44:07+01:00

Tenders close

not on file

Contract starts

not on file

Contract ends

not on file

Procedure

Open procedure

Description

L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide: • Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually • Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover

Open Contracting ID

ocds-h6vhtk-059480

• LONDON & QUADRANT HOUSING TRUST (company), by buyer id · uk companies house, read 2026-10-04
• AURIGA SERVICES LIMITED (company), by the party id in the notice · uk companies house, read 2026-10-04

Cite as

Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04

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