Digital Customer Information Systems

Title

Digital Customer Information Systems

Stage

award, contract

Buyer

GA TRAINS LIMITED

Buyer id

GB-COH-12544897

Status

complete

Category

not on file

CPV

not on file

CPV in words

not on file

Estimated value

not on file

Currency

not on file

Released

2026-07-31T12:56:58+01:00

Tenders close

not on file

Contract starts

not on file

Contract ends

not on file

Procedure

Direct award

Description

The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.

Open Contracting ID

ocds-h6vhtk-06d8c3

• GA TRAINS LIMITED (company), by buyer id · uk companies house, read 2026-10-04
• BLACKBOX COMPANY (UK) LIMITED (company), by the party id in the notice · uk companies house, read 2026-10-04

Cite as

Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04

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