NW2942 - Intraday Workforce Optimisation Solution

Title

NW2942 - Intraday Workforce Optimisation Solution

Stage

award, contract

Buyer

NORTHUMBRIAN WATER LIMITED

Buyer id

GB-COH-02366703

Status

complete

Category

not on file

CPV

not on file

CPV in words

not on file

Estimated value

not on file

Currency

not on file

Released

2026-08-26T16:30:40+01:00

Tenders close

not on file

Contract starts

not on file

Contract ends

not on file

Procedure

Competitive flexible procedure

Description

Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to complement Genesys Cloud. The solution should: - Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of c6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term. - Initial contract term: 3 years, with a break clause after year 1, and options to extend for 3+3+3+3years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL.

Open Contracting ID

ocds-h6vhtk-0646fa

• NORTHUMBRIAN WATER LIMITED (company), by buyer id · uk companies house, read 2026-10-04
• QSTORY LIMITED (company), by the party id in the notice · uk companies house, read 2026-10-04

Cite as

Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04

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