Mobile and Station Ticketing & Revenue Protection and Support

Title

Mobile and Station Ticketing & Revenue Protection and Support

Stage

planning

Buyer

LONDON NORTH EASTERN RAILWAY LIMITED

Buyer id

GB-COH-04659712

Status

planning

Category

goods

CPV

not on file

CPV in words

not on file

Estimated value

not on file

Currency

not on file

Released

2026-09-04T20:23:44+01:00

Tenders close

not on file

Contract starts

not on file

Contract ends

not on file

Procedure

not on file

Description

London North Eastern Railway (LNER) is undertaking pre-market engagement to understand which suppliers can provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments. The anticipated scope includes: • Onboard mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including eTicket validation, ticket issuing, offline payment validation and revenue protection workflows. • Station ticketing capability, including fixed ticketing positions and mobile station-based ticketing for Travel Centres and other station environments. • Frontline hardware estate and accessories, including handheld devices, scanners, payment devices, printers, charging equipment, docking stations, peripherals and associated lifecycle management. • Integration between onboard equipment, ticket scan data and revenue protection applications, including the data needed to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management. • Integrated payment processing services capable of supporting secure online and offline transactions, reconciliation, refunds, disputes and commission handling where applicable. • Implementation, transition, support and maintenance services, including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement. The purpose of this engagement is to understand market capability, delivery models, potential lotting, dependencies, risks, commercial models and innovation opportunities before any procurement route is finalised. The Electronic Ticket Validation Database (eTVD), Enterprise Reservation Systems and the separate Hitachi/onboard train-light data software development requirement are outside the scope of this market engagement and will be considered separately."

Open Contracting ID

ocds-h6vhtk-06f2ea

• LONDON NORTH EASTERN RAILWAY LIMITED (company), by buyer id · uk companies house, read 2026-10-04

Cite as

Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04

Copy